Thank you for choosing Velzovo for your AI and software needs. We are committed to providing high-quality solutions and exceptional service. Please read our refund and return policy carefully to understand our practices regarding refunds for our products and services.
1. General Policy Overview
As a software and AI services company, our products are primarily digital and often involve significant upfront development or licensing costs. Due to the nature of our offerings, our refund policy is structured to reflect these considerations.
2. Refund Eligibility for Subscription-Based Products/Services
We offer a refund for subscription-based products and services under the following strict conditions:
- Eligibility Period: You may be eligible for a refund only if you submit a request within thirty (30) days from the initial purchase date of your first subscription period. This policy applies to monthly, annual, or other recurring subscription plans.
- New Subscriptions Only: This 30-day refund policy applies only to the initial subscription purchase. It does not apply to:
- Subscription renewals.
- Upgrades or downgrades of existing subscriptions.
- Any subsequent subscription periods after the initial 30 days.
- Usage Discretion: Velzovo reserves the right to deny a refund if there has been significant usage of the subscription-based service during the 30-day period, which we deem to be beyond a reasonable trial.
- How to Request a Refund: To request a refund for an eligible subscription, please contact our support team at info@velzovo.com with your account details and reason for the refund request. All refund requests must be made in writing.
3. No Refunds for One-Time Purchases and Custom Services
Velzovo explicitly does not offer refunds for the following products and services:
- One-Time Purchase Software/Licenses: Any software, application, or license purchased with a single, non-recurring payment (e.g., perpetual licenses).
- Plugins & Code Scripts: Digital products such as website plugins, code scripts, templates, or any other downloadable or installable digital assets.
- Custom-Built Software & Development Services: Any software, applications, or solutions developed specifically for a client, including custom CRM, ERP, and other bespoke software development projects. These services involve significant labor, design, and development efforts unique to the client's requirements, which are non-reversible once commenced or delivered.
- Consulting & Professional Services: Fees for consulting, implementation, training, support hours, or any other professional services rendered.
- Completed Services: Once a service (e.g., a specific development milestone, a project phase, or a consulting engagement) has been completed and delivered, no refund will be issued for that completed portion.
- Any Other Non-Subscription Service: Any service not explicitly defined as a recurring, subscription-based product in Section 2.
Reasoning for No Refunds on Non-Subscription Items: These items represent immediate access to intellectual property, dedicated labor, and/or completed services. The value is delivered upon access, download, or the commencement/completion of work, making them non-returnable and therefore non-refundable.
4. Processing Refunds (If Applicable)
- Approved refunds for eligible subscription-based products will be processed within 7-14 business days of approval.
- Refunds will be issued to the original method of payment used for the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
5. Changes to This Policy
Velzovo reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
- By email: info@velzovo.com
- By visiting this page on our website: velzovo.com/contact
- By phone number: +1 575-414-0903